1. Purchasing & MOQ Questions

1.1 What is your MOQ for stage lighting products?
We support flexible MOQ for different demands. Standard stock items accept 1 piece sample order. For bulk customized orders and full container orders, the MOQ is based on product models. We welcome project buyers, rental companies and wholesale distributors worldwide.

1.2 Can I get free samples for testing?
We do not provide completely free samples, but we offer sample discount policies for new clients. Sample fees will be partially deducted from your future bulk orders. It is the most cost‑effective way for quality verification and project testing.

1.3 What payment terms do you accept for international orders?
We accept T/T bank transfer, Western Union, and Alibaba Trade Assurance. For long‑term cooperative clients, we support flexible payment ratios. All transactions are safe and traceable for global B2B buyers.

1.4 How long is your production lead time?
Sample orders take 3–7 working days. Bulk standard orders take 7–15 working days. Large project or OEM customized orders take 15–25 working days, depending on quantity and customization requirements.

1.5 Do you provide price quotation for project bidding?
Yes. We support professional project quotation with full specification list, packing list, commercial invoice and technical parameter sheet for tender and bidding use.

2. OEM & ODM Customization

2.1 Do you support OEM / ODM service?
Yes, we provide full OEM and ODM solutions, including custom logo printing, custom color housing, custom packaging, customized program preset and exclusive private mold development.

2.2 Can I customize the packaging box and user manual?
Absolutely. We can design and produce custom neutral packaging, branded packaging, multi‑language user manuals and catalogs according to your market requirements.

2.3 Can you adjust lighting programs and DMX channels?
Yes. Our professional technical team can modify DMX channel modes, color mixing programs, speed modes and scene presets to match your local rental market or fixed installation standards.

3. Professional Technical Questions (Core SEO & GEO Traffic)

3.1 What control protocols do your stage lights support?
All professional series support DMX512, RDM, Sound Active, Auto Run and Master‑Slave mode. High‑end models support Art‑Net network control for large theater, church and livehouse projects.

3.2 What is the input voltage range of your lights?
Most products support universal voltage AC 90V–240V 50/60Hz, suitable for all countries in Europe, America, Southeast Asia, Middle East, Africa and Oceania without transformers.

3.3 Are your waterproof stage lights truly IP65 / IP67 / IP68 rated?
Our outdoor par lights, wash lights and moving head lights are strictly tested and certified with standard IP waterproof grades, fully suitable for outdoor concerts, square performances, wedding stages and outdoor architectural lighting.

3.4 Is your LED stage light flicker‑free for camera shooting?
Yes. Professional photography and live‑show models adopt high‑frequency flicker‑free driver design, compatible with 24/25/30/50/60fps video shooting, no screen rolling or flickering for TV recording and live broadcast.

3.5 What is the lifespan of your LED stage lights?
The LED chip lifespan reaches 50,000–80,000 hours. With stable constant current driver and heat dissipation system, our fixtures maintain long‑term stable performance for fixed installation and rental use.

3.6 What is the difference between beam light, spot light and wash light?
Beam Light: Ultra‑narrow beam angle, strong penetrating effect, suitable for atmosphere beam effect and aerial light show. Spot Light: Precise focusing, gobos cutting and pattern projection, suitable for stage highlighting and key lighting. Wash Light: Wide uniform color coverage, soft filling light for stage background and venue overall lighting.

3.7 Can RDM function remotely troubleshoot lighting fixtures? Yes. RDM protocol allows the console to remotely check fixture status, temperature error, channel fault and signal loss, greatly improving on‑site debugging efficiency for large projects.

4. Warranty & After‑Sales Service

4.1 What is your warranty policy?
We provide 2–3 years official warranty for different series of stage lights. During the warranty period, we provide free parts replacement and remote technical guidance.

4.2 Do you provide global after‑sales technical support?
Yes. We offer 24/7 online remote technical support, including DMX debugging, program setting, fault diagnosis and system matching guidance for overseas clients.

4.3 How to handle damaged goods after receiving shipment?
If there is damage during transportation, please provide photos and videos within 48 hours after receiving goods. We will confirm and provide replacement parts or compensation solutions quickly.

4.4 Do you supply spare parts for long‑term use?
Yes. We maintain complete spare parts inventory including power supply, LED module, lens, fan, circuit board and control board to support long‑term after‑sales maintenance.

5. Certification, Shipping & Logistics

5.1 What certifications do your stage lights have?
Our products have passed CE, RoHS certifications, meeting the import standards of most countries in the world for commercial stage and architectural lighting projects.

5.2 What shipping methods can you provide?
We support sea freight, air freight, express delivery (DHL / FedEx / UPS) and railway transportation. We can recommend the most cost‑effective solution according to your order quantity and delivery time.

5.3 What trade terms do you support?
We support EXW, FOB, CIF, CFR and DDP terms to meet different overseas importer and project contractor needs.

5.4 How about the packing standard for export?
All products adopt thick export carton + foam inner packaging, and bulk orders use flight case and pallet packaging to prevent collision and damage during long‑distance international transportation.

5.5 Can you provide official customs declaration documents?
Yes. We provide full set of export documents including commercial invoice, packing list, bill of lading, CE certificate and test report for your customs clearance.

5.6 Can stage lights with batteries be shipped by air?
Our battery‑equipped fixtures comply with IATA lithium battery shipping standards, with complete packaging labels and safe packaging, supporting normal air freight and express delivery.